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To export a print-ready PDF for a display graphic, start from our product template, so the page is already the finished size plus bleed. Then save with the [Press Quality] preset, set images to 150 ppi, leave printer's marks off and switch off "Preserve Illustrator Editing Capabilities". Before you export, the artwork itself should already be in CMYK, with fonts outlined or embedded and transparencies flattened.
Each program gets there a different way, and Canva has a few limits worth knowing before you design a large graphic in it. Here's what to set in each one, and how to check the file before you send it to us.
The full list is on our artwork specifications page.
Go to File > Save As. If a Save to Creative Cloud dialog box appears, select On your computer. Choose Adobe PDF as the file type and click Save. Adobe notes that Save As swaps the open .ai document for the PDF, so make sure your master file is saved first.
In the Save Adobe PDF window, pick [Press Quality] from the Adobe PDF Preset menu. Adobe describes it as the preset for high-quality print production. It converts colours to CMYK and embeds subsets of all fonts.
In the General panel, untick Preserve Illustrator Editing Capabilities. This is the setting that makes the biggest difference to file size. Our guide on how to make a PDF file smaller explains how this one setting can cut a file by up to 95%.
In the Compression panel, set colour and greyscale bitmap images to 150 ppi, and monochrome bitmap images to 600 ppi. Left alone, Press Quality downsamples colour and greyscale images to 300 ppi, which makes a much heavier file. 150 ppi is plenty for large-format printing. Downsampling only removes pixels, though: it can't rescue a photo that is below 150 ppi at finished size.
Our templates already include the bleed in the artboard size, so we don't need printer's marks or extra bleed. If you're building the file without a template, make the artboard the finished size plus 10 mm on every edge. A 1,000 x 2,000 mm panel becomes a 1,020 x 2,020 mm artboard (1,000 + 10 + 10 = 1,020). Then click Save PDF.
InDesign uses Export rather than Save As, but the settings are the same.
If your studio works to a PDF/X standard, that's fine. Adobe recommends PDF/X-4 for print publishing workflows. Just note that PDF/X-4 keeps transparency live rather than flattened, so the file still needs flattening as our specifications ask. Our guide on how to flatten a transparency shows how to do that in Acrobat Pro.
Canva can produce a usable print PDF, but it has three limits for display work.
Canva adds 0.125 inches (3.175 mm) of bleed, and the size can't be changed. That's less than the 10 mm we need. The fix is to build our bleed into the page: set the design up at the finished size plus 10 mm on every edge (or the proportional equivalent), run backgrounds right to the edge and keep text and logos well inside. Then download without Canva's own crop marks and bleed.
Canva's help centre lists its custom size limits as 40 x 40 px at the smallest and 8000 x 3125 px at the largest. For anything bigger, such as a large banner, Canva suggests starting with a supported size and keeping the aspect ratio locked. For us, that means working in proportion (see below).
Canva offers a CMYK PDF download on its Pro, Teams, Business, Education and Nonprofits plans. Our specifications ask for CMYK artwork, so if your plan doesn't offer it, tell us when you send the file and ask for a digital proof.
Large wall graphics are easier to handle at a reduced scale, and everything scales with them. Here's how a 3,000 x 2,000 mm wall graphic works out:
Illustrator has a size threshold too. If any artboard is larger than 227 inches (227 x 25.4 = 5,765.8 mm, about 5.77 m), it switches to a large canvas, which exports to fewer formats, though PDF is one of them.
Check the product template before you choose a scale. Our Big Mural display wall, for example, lists separate artwork guides for its 3 m, 2.25 m and 1.5 m wide straight walls. Tell us what scale you've used when you send the file.

Open the exported PDF in Acrobat and run through these:
When it's ready, see how to send your artwork: email it to artwork@displays2go.com.au with your order or job number in the subject line. If you'd like a second pair of eyes first, our artwork preflighting service is $45 ex-GST per job, with digital proofs sent back to you for approval before anything prints.